FAQ

FAQ

Dawnice is a global leading provider of high-end energy storage solutions, focusing on R&D, manufacturing and global supply of residential and commercial & industrial ESS products. We are not an online retail platform, and our core cooperation partners cover battery distributors, solar equipment dealers and photovoltaic installation contractors worldwide. Adhering to the core concept of win-win cooperation, we are committed to building in-depth and stable strategic partnerships with channel partners to jointly explore the global energy storage market and share industry development dividends.
Cooperating with Dawnice is efficient and hassle-free throughout the whole process from initial contact to project landing. Our professional team provides one-on-one follow-up and docking services, accurately matching your cooperation needs and market layout with no complicated procedures.
You can easily get in touch with us through the following official channels:
  1. Official Website Online Consultation: Visit Dawnice official website at 【https://www.energydawnice.com】, click the consultation entry at the bottom right of the homepage and fill in your cooperation information and demands. We will take the initiative to contact you at the first time via your preferred method (Email/Whatsapp/Wechat/Skype/Phone call).
  2. Official Direct Call: Dial Dawnice global investment and cooperation hotline for instant response from our professional team, and get efficient answers to all your cooperation questions.
  3. Exclusive Inquiry Email: Send your cooperation intention and detailed needs to our official email 【[email protected]】. Your inquiry will be accurately assigned to the sales specialist in charge of your region, with a dedicated person following up to promote cooperation negotiations quickly.
Whether you have demands for product procurement, regional agency or customized project cooperation, just inform us of your clear needs. Relying on our full-range ESS product matrix, stable global delivery capacity and comprehensive localized service system, Dawnice will tailor exclusive cooperation solutions for you and empower our partners to seize the development opportunities of the global energy storage market.

Get Your Questions Answered

FREQUENTLY ASKED QUESTIONS ABOUT DAWNICE

Founded in 2021 and headquartered in Yichun (the Lithium Capital of Asia) in Jiangxi Province, China, Dawnice is a global leading integrated provider of residential and commercial & industrial (C&I) energy storage solutions, integrating R&D, manufacturing, global sales and end-to-end after-sales service. We leverage Yichun’s complete lithium industry chain and upstream resource synergy to build a high-quality ESS product system for global energy transition.

Yes, we are a professional ESS OEM with a 20,000 ㎡ standardized production base and an annual production capacity of 15GWh. We independently complete the entire process from core component selection, battery PACK assembly, system integration to intelligent manufacturing, with 95% production automation and 100% full-process quality inspection, no third-party OEM/ODM outsourcing.

Our R&D and manufacturing team has 14+ years of professional experience in the lithium battery field, with in-depth technical accumulation in battery management, energy storage system integration and intelligent manufacturing. We have obtained multiple national invention patents, utility model patents and design patents, and our core technologies cover high-efficiency BMS algorithms, high-density cell-to-pack (CTP) technology and multi-scenario ESS solution customization.

We have established 30+ local service centers across more than 150 countries and regions worldwide, serving over 300,000 household users and 1,000+ C&I project customers. Our market coverage covers Asia, Europe, North America, the Middle East, Africa and Oceania, with localized teams to provide on-site support for all regions.

We take long-term win-win as the core, and provide partners with five core values: ① Factory direct supply with favorable profit margins and stable supply; ② Global authoritative product certifications for easy market development; ③ One-on-one technical and sales training; ④ 7×24h online + localized after-sales dual support; ⑤ Project bidding and solution customization support.

We have a yearly production capacity of 15GWh for energy storage batteries, and have launched a high-efficiency intelligent production line with productivity increased by 4 times (output rate from 3-4 PPM to 12-14 PPM). We have a mature global supply chain and inventory management system to ensure on-time delivery of regular orders and customized project orders.

Mission: NO ENERGY WASTE (Promote the large-scale adoption of clean energy and realize efficient utilization of energy); Vision: To be the world’s widest energy storage service provider; Core Values: Action, Innovation, Strive for the Best, Win-win; Trusty, Efficiency, Responsibility, Reliability.

Yes, we have a professional customized R&D team, which can provide personalized ESS solutions according to the different market demands (e.g., voltage, capacity, installation method), regional grid standards and application scenarios of global partners, covering both small-batch customization and large-scale project customization.

We have established in-depth strategic cooperation with global mainstream inverter brands such as Deye, Sungrow, Goodwe, Growatt, SMA and KSTAR, and have cooperative relations with top-tier lithium cell suppliers, PV module manufacturers and global logistics service providers to build a complete energy storage industry ecosystem.

Our headquarters has a professional 24-person engineer team, and each local service center is equipped with a dedicated technical and after-sales team. We provide 7×24h online remote service and on-site service with an average local response time of ≤48h, covering product installation guidance, debugging, fault repair and life cycle maintenance.

Yes, we provide one-on-one professional product training for distributors, dealers and installers, including product performance, installation and debugging, daily maintenance, fault diagnosis and other content. We also provide a complete set of technical documents (installation manuals, maintenance manuals, product brochures) and online technical Q&A support for a long time.

Our product competitiveness is reflected in four aspects: ① High-quality core components (first-tier brand cells) and mature manufacturing technology; ② Industry-leading 10-year warranty (5+5) and long cycle life (≥8000 cycles); ③ Global authoritative certifications to meet regional market access requirements; ④ Flexible customization and fast global delivery capability.

Get Your Questions Answered

FREQUENTLY ASKED QUESTIONS ABOUT OUR BATTERY

We have built a full-scenario LiFePO₄ ESS product matrix covering 5kWh to 10MWh, including two major categories: ① Residential ESS: PowerFly 6.0 Series (5/10/16/20kWh, wall/ground-mounted) and HV Stackable Series Six Ultra BS06-S (15.36-46.08kWh); ② C&I ESS: EnerFlex-2.0 Indoor HV Battery (112-225kWh), LOONG POWER 4.0 Outdoor System (112/225kWh) and Nezha Series (265kWh, hybrid system/peak shaving & valley filling all-in-one machine). The products are suitable for household PV storage, off-grid living, office buildings, hospitals, data centers, mines, 5G base stations, charging stations and other scenarios.

Our core ESS products all select first-tier global lithium iron phosphate cell brands, including EVE (EVE Energy), REPT (REPT BATTERO) and GOTION (Gotion High-tech). All cells have passed UN38.3, MSDS, IEC62619 and other authoritative certifications, with high intrinsic safety and long cycle life, laying a solid foundation for the reliability of the whole machine.

All our ESS products provide an industry-leading 5+5 years combined 10-year warranty (subject to the Dawnice Warranty Agreement). The designed service life of the products is ≥15 years (25℃ working condition), and the core product cycle life is ≥8000 cycles (25℃, 90% DOD), with the maximum cumulative discharge energy up to 426MWh.

Our products adopt a three-level safety protection architecture (cell/PACK/system) with multiple safety guarantees: ① Cell level: LiFePO₄ cells with high thermal stability, resistant to overcharge/over-discharge/short circuit; ② PACK level: Intelligent BMS with overcurrent, overtemperature, overvoltage/undervoltage and other multiple protections, equipped with circuit breakers; ③ System level: IP54/IP65 dustproof and waterproof, triple safety monitoring (smoke/temperature real-time detection), automatic fire alarm + aerosol/water-based fire extinguishing system (C&I products), thermal runaway response time <500ms.

Our residential ESS products are designed for easy installation: ① PowerFly 6.0 Series: Support wall-mounted and ground-mounted dual installation methods (20kWh only ground-mounted), modular design with simple wiring; ② HV Stackable Series Six Ultra BS06-S: Adopt snap-fit stacking design with tip-resistant fixation points, no complex tools needed, and a single person can complete the basic installation. All products are equipped with detailed installation manuals and video tutorials.

Our products have excellent scalability to meet the increasing energy storage demand of users: ① Residential ESS: PowerFly 6.0 Series can be paralleled up to 15 units, HV Stackable Series can be stacked up to 6 units and paralleled up to 5 battery clusters; ② C&I ESS: All series can be paralleled up to 10 units, supporting flexible capacity expansion according to project needs without changing the original system configuration.

Our products are equipped with industry-standard communication interfaces including CAN, RS232 and RS485. The residential HV series and all C&I series support Bluetooth/WiFi connection, with mobile APP and cloud platform real-time monitoring functions, realizing remote fault diagnosis, OTA remote upgrade, SOC/SOH real-time monitoring and energy consumption management.

Our ESS products have a wide operating temperature range: Charging: 0℃~55℃, Discharging: -20℃~55℃ (outdoor C&I products can reach -30℃~55℃). The products are designed with desert-grade dustproof and 200mm continuous heavy rain waterproof capabilities, and the C&I products have C3/C4/C5 anti-corrosion grades (optional), which can adapt to harsh environments such as high temperature, low temperature, high humidity and coastal salt spray.

Yes, our products have universal inverter compatibility and support plug-and-play with global mainstream inverter brands such as Deye, Sungrow, Goodwe, Growatt, SMA, KSTAR and Sinovel. The outdoor C&I series is equipped with automatic inverter identification technology, no complex parameter debugging needed, and can be quickly connected to PV systems.

Yes, we provide a complete set of supporting accessories for all ESS products, including mounting brackets, connecting cables, communication modules, HMI displays (optional), etc., with unified factory matching to ensure the compatibility and safety of the whole system. For large-scale C&I projects, we also provide one-stop system integration services, including scheme design, product matching, on-site installation and commissioning, and post-operation maintenance.