FAQ

FAQ

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Is the battery safe?

Yes,Our products have strict quality inspections before sending, It uses high-quality battery cells. Due to the BMS system, there will be no explosion to protect your safety.

What are the advantages of your company?

Strong R & D team, independent R & D and production of main parts, to control product quality from the source.

Can you supply OEM &ODM service?

Yes, Welcome to contact us for more information.

What kind of certificates your products have acquired?

Most of our products have acquired MSDS, UN38.3, CE, FCC, UL and PSE certificates, which is able to satisfy most country’s importing requirements.

How do you ship the goods since they are high capacity battery?

We have long-term cooperated forwarders who are professional at battery shipment.

What kind of Solar Cells we have?

Mono solar cell, such as 158.75*158.75mm, 166*166mm, 182*182mm, 210*210mm, Poly solar cell 156.75*156.75mm.

What is the lead time?

Normally 15 working days after advance payment.

What is your monthly capacity?

Monthly capacity is about 200MW.

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What is the warranty period, how many years?

10years product warranty, 25years 80% power output warranty for monofacial solar panel, 30years 80% power output warranty for bifacial solar panel.

How is your technical support?

We provide lifetime online support through Whatsapp/Telephone/ Wechat/ Email. Any problem after delivery, we will offer you video call anytime, our engineer will also go to oversea help our customers if necessary.

How to become your agent?

Contact us through WhatsApp/email, we can talk details to confirm.

Is sample available and free?

Sample will charge cost, but the cost will be refund after bulk order.